Return & Refund Policy

At Lumina Apothecary, every item is handcrafted in small batches with care. Because of the handmade nature of our products and our scale as a small creator, we’re not able to accept returns or exchanges at this time.

Damaged or Defective Items

If your order arrives damaged or defective, please email contact@luminaapothecary.com within 15 calendar days of delivery with:

• Your order number

• Clear photos of the item, the packaging, and the shipping label

Once approved, we’ll issue a refund to your original payment method for the affected item(s). You won’t need to ship anything back unless we specifically request it.

Not Eligible for Refund

• Scent or personal-preference dislikes

• Items that have been opened/used

• Requests made after 15 calendar days from delivery

Exchanges

We do not offer exchanges at this time.

Order Issues (Wrong/Incomplete Address, Carrier Delays)

Please ensure your shipping address is correct at checkout. We can’t refund orders lost due to an incorrect address. For carrier delays or missing packages marked “delivered,” contact the carrier; we’re happy to assist with a claim where possible.

How to Reach Us

Questions or need help? Email contact@luminaapothecary.com and include your order number in the subject line for the quickest support.