Terms of service

OVERVIEW

Welcome to Lumina Apothecary!
The terms “we,” “us,” and “our” refer to Lumina Apothecary, a small-batch fragrance and home goods brand based in El Paso, Texas. We operate this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide you with a curated and handcrafted shopping experience.

Lumina Apothecary is powered by Shopify, which enables us to provide our online storefront and process transactions securely.

By visiting or using our website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms or the Privacy Policy, please do not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least the age of majority in your state or province of residence. You agree to provide accurate, current, and complete information when making a purchase or creating an account.

You are responsible for keeping your account information, including login credentials, secure. We are not responsible for any unauthorized access to or use of your account.

SECTION 2 – OUR PRODUCTS

Each Lumina Apothecary item is handcrafted in small batches, which means that slight variations in color, texture, or scent may occur. These natural differences are part of the handmade process and are not considered defects.

We do our best to represent all products accurately, but colors and appearances may vary slightly due to device screens and lighting.
All product descriptions, images, and prices are subject to change at any time without notice. We reserve the right to discontinue products or limit quantities at our discretion.

SECTION 3 – ORDERS

When you place an order, you’re making an offer to purchase the selected items. We reserve the right to accept or decline your order for any reason, including availability or payment verification issues.

Your order is not finalized until we have processed your payment and sent you a confirmation email. Please review your order carefully before submitting, as we may not be able to accommodate changes once it has been processed.

All sales are subject to our Return & Refund Policy.

By placing an order, you confirm that your purchase is for personal use and not for resale or distribution.

SECTION 4 – PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice.
The price charged for a product will be the price in effect at the time of your order, plus any applicable taxes and shipping fees.

You agree to provide current, accurate, and complete purchase and payment information. By completing your purchase, you confirm that you are authorized to use the payment method provided and agree to pay all applicable charges.

SECTION 5 – SHIPPING AND DELIVERY

All orders are shipped via third-party carriers. Once your order has been transferred to the carrier, title and risk of loss pass to you.

Delivery times are estimates and may vary due to carrier delays, weather, or other unforeseen circumstances.
As a small handcrafted brand, our processing times may vary slightly, but we do our best to ship orders within the stated timeframe. If a delay occurs, we’ll notify you via email.

We are not liable for packages lost or delayed by carriers.

SECTION 6 – INTELLECTUAL PROPERTY

All content on our website — including trademarks, text, images, graphics, logos, product descriptions, and design elements — is owned by Lumina Apothecary or our licensors and is protected by U.S. and international intellectual property laws.

You may not reproduce, distribute, or modify any content from our site without our prior written permission.
“Lumina Apothecary,” our logos, and product names are trademarks of Lumina Apothecary. Shopify’s name and logos are trademarks of Shopify Inc. All other trademarks belong to their respective owners.

SECTION 7 – OPTIONAL TOOLS AND FEATURES

Our site may include third-party tools or integrations that we don’t control. These tools are provided “as is” and “as available.” We are not responsible for any issues that arise from using third-party tools or websites.

SECTION 8 – THIRD-PARTY LINKS

From time to time, we may link to third-party websites or services. These are provided for convenience only, and we do not endorse or guarantee their content. We are not responsible for any issues that arise from visiting or purchasing from third-party websites.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Lumina Apothecary is powered by Shopify. All sales made on our website are between you and Lumina Apothecary.
Shopify is not responsible for any sales transactions, shipping, product quality, or customer service issues related to your order.

By using our site, you release Shopify and its affiliates from any claims or damages related to purchases made through Lumina Apothecary.

SECTION 10 – PRIVACY POLICY

All personal information we collect is governed by our Privacy Policy, and certain data may also be processed according to Shopify’s Privacy Policy.

Because our Services are hosted by Shopify, some of your information (such as device data or cookies) may be shared with Shopify and stored on servers outside your country. Please review both policies to understand how your data is used and protected.

SECTION 11 – FEEDBACK

If you submit ideas, reviews, or suggestions to us (“Feedback”), you grant Lumina Apothecary a royalty-free, worldwide license to use that Feedback for business or marketing purposes.
You agree not to post unlawful, offensive, or infringing content, and you are solely responsible for anything you submit.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our site may contain errors or inaccuracies (such as product descriptions or pricing).
We reserve the right to correct these at any time without prior notice, even after an order has been placed.

SECTION 13 – PROHIBITED USES

You may not use our site or services for any unlawful or harmful purpose, including but not limited to:

  • Violating any law or regulation

  • Harassing, abusing, or defaming others

  • Uploading viruses or malicious code

  • Attempting to gain unauthorized access to our systems

  • Copying, scraping, or reselling our content or products

Violation of these terms may result in termination of your access to the Services.

SECTION 14 – TERMINATION

We may suspend or terminate your access to the Services at any time, without notice, if we determine that you have violated these Terms.
You remain responsible for all charges up to and including the date of termination.

SECTION 15 – DISCLAIMER OF WARRANTIES

Our products and Services are provided “as is” and “as available,” without warranties of any kind, either express or implied.
We do not guarantee that the Services will be uninterrupted or error-free, or that our products will meet your individual expectations.

Some jurisdictions do not allow the exclusion of implied warranties, so certain provisions may not apply to you.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Lumina Apothecary and its owners, employees, partners, and service providers are not liable for any indirect, incidental, or consequential damages, including lost profits or data, arising from your use of our Services or products.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Lumina Apothecary, Shopify, and our affiliates from any claims, damages, or expenses arising from your violation of these Terms or misuse of the Services.

SECTION 18 – SEVERABILITY

If any part of these Terms is found unenforceable, the remaining provisions will remain valid and enforceable.

SECTION 19 – WAIVER & ENTIRE AGREEMENT

Failure to enforce any right or provision of these Terms shall not constitute a waiver. These Terms, along with our policies, constitute the entire agreement between you and Lumina Apothecary regarding your use of the Services.

SECTION 20 – ASSIGNMENT

You may not transfer or assign your rights under these Terms without our written consent. We may assign these Terms at any time as permitted by law.

SECTION 21 – GOVERNING LAW

These Terms and any related agreements shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to conflict of law principles.
You consent to jurisdiction in the courts located in El Paso County, Texas.

SECTION 22 – HEADINGS

Section headings are for convenience only and do not affect interpretation.

SECTION 23 – CHANGES TO THESE TERMS

We may update these Terms of Service from time to time. The most current version will always be posted here with a new “Last updated” date.
If changes are material, we’ll provide notice as required by law. Continued use of our Services means you accept the updated Terms.

SECTION 24 – CONTACT INFORMATION

If you have any questions about these Terms or our policies, please contact us:

Lumina Apothecary
📧 contact@luminaapothecary.com
📍 El Paso, TX, USA